FAQ
SIOCOLAT - Frequently Asked Questions
About Our Products
Q: Are all your products sugar-free?
A: Yes! All our products are completely free from refined sugar. We use natural sweeteners that are diabetic-friendly while maintaining the rich, delicious taste of chocolate.
Q: What sweeteners do you use?
A: Majority of our products are sweetened with natural organic ground stevia leaves. However, some of our products are made by third party suppliers use maltitol, a low calorie sweetener that tastes like sugar and easily digestible.
Q: Are all your products vegan?
A: No. The eclairs and toffees contain milk and they are manufactured by a third party supplier. We believe in creating delicious treats that everyone can enjoy. However, in the future we might go 100% vegan-friendly.
Q: What ingredients do you use?
A: We use premium organic ingredients, including high-quality cocoa, organic coconut milk and natural sweeteners. All our products are carefully crafted without any artificial additives or preservatives. Please note the eclairs and toffees are manufactured by a third party and the ingredients they used may not be organic but 100% sugar-free.
Q: Are your products suitable for diabetics?
A: Yes, our products are specifically designed with diabetics in mind. However, we always recommend consulting with your healthcare provider about incorporating any new foods into your diet.
Ordering & Shipping
Q: Where do you ship to?
A: We ship across Europe and North America.
Q: What payment methods do you accept?
A: We accept a wide range of payment methods including: - Credit/Debit Cards (Visa, Mastercard, American Express, Discover) - Digital Wallets (Apple Pay, Google Pay) - PayPal - Union Pay - Maestro - Diners Club
Q: What currencies can I pay in?
A: We accept various currencies. You may adjust the country/currency on a drop down menu located at the bottom of the website.
Q: How is my order packaged?
A: We take great care in packaging your orders to ensure they arrive in perfect condition, regardless of the shipping distance.
Q: Which shipping companies do you use?
A: We use Royal Mail, Evri, Yodel, Fedex, UPS and DHL. This depends on the delivery address.
Social Impact
Q: How does Siocolat support social causes?
A: With every purchase, a portion of our profits goes to the UN's Share the Meal Programme, specifically supporting Filipino farmers affected by climate disasters.
Q: Are your ingredients sustainably sourced?
A: Yes, we are committed to using organic ingredients and supporting sustainable farming practices through our suppliers.
Product Range
Q: What products do you offer?
A: Our current product range includes: - Sugar-free Vegan Hot Chocolate - Chocolate Rice Porridge (Champorado) - Mango Sticky Rice Mix - Chocolate Peanut Butter - Chocolate Spread - Assorted Toffees - Chocolate Eclairs - Chocolate Mints - Chocolate-coated Almonds
Storage & Shelf Life
Q: How should I store my Siocolat products?
A: Store your products in a cool, dry place away from direct sunlight. For best results, maintain a temperature below 20°C (68°F).
Q: What is the shelf life of your products?
A: Each product has its specific shelf life clearly marked on the packaging. Generally, our products maintain their premium quality for several months when stored properly.
Contact & Support
Q: How can I contact customer service?
A: You can reach us through our chat box or website contact form at www.siocolat.uk or through our social media channels. We aim to respond to all inquiries within 12 hours.
Q: Do you offer wholesale opportunities?
A: Yes, we do offer wholesale opportunities for businesses. Please contact us directly to discuss wholesale pricing and minimum order quantities.
Privacy & Security
Q: Is my personal information secure?
A: Yes, we take your privacy seriously. Our website is powered by Shopify, ensuring secure transactions, and we have a comprehensive privacy policy in place to protect your personal information.